Privacy Policy

Last update:April 2, 2025

At Filo Industries, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

By using our website, you agree to the terms of this Privacy Policy.

1. INFORMATION WE COLLECT

When you visit our site or interact with us, we may collect the following types of information:

Personal Information
We collect personal information that you voluntarily provide to us when you:

• Place an order

• Create an account

• Subscribe to our newsletter

• Fill out a contact form

• Communicate with us

This information may include your name, billing and shipping address, email address, phone number, payment information (processed securely by third-party providers), and purchase history.

Automatically Collected Information
We may automatically collect technical and usage information such as your IP address, browser type, operating system, referring URLs, pages viewed, and the date/time of your visit. This information helps us improve your experience and secure our website.

We may use cookies and similar tracking technologies. You can manage your cookie preferences through your browser settings.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Process and fulfill your orders

• Communicate with you about your purchases, account, or support requests

• Send order confirmations and updates

• Improve our website and services

• Prevent fraud and secure our systems

• Send promotional emails, if you opt in

• Comply with legal obligations

3. SHARING YOUR INFORMATION

We do not sell your personal information. We may share your data with trusted third parties who help us operate our business, such as:

• Payment processors (e.g., Stripe, PayPal)

• Shipping providers (e.g., USPS, UPS, FedEx)

• Email marketing services (if used)

• Analytics providers (e.g., Google Analytics)

We may also disclose your information when required by law or to protect our rights.

4. YOUR RIGHTS AND CHOICES

Depending on your location, you may have rights regarding your personal information, such as the right to:

• Access the information we hold about you

• Request correction or deletion of your data

• Withdraw consent for marketing communications

• Opt out of cookies and other tracking

To exercise your rights, please email [email protected].

5. DATA SECURITY

We use industry-standard measures to protect your personal information, including encryption and secure servers. While we take steps to protect your data, no method of transmission over the internet is completely secure.

6. DATA RETENTION

We keep your personal data only as long as necessary to:

• Provide services you’ve requested

• Meet legal and tax obligations

• Resolve disputes

Once data is no longer needed, we securely delete or anonymize it.

7. THIRD-PARTY LINKS

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before providing any information.

8. CHILDREN’S PRIVACY

We do not knowingly collect or solicit personal information from children under 18. If we learn that we have collected such information, we will delete it promptly.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in our practices. If we do, we will revise the “Effective Date” above and post the updated version on this page. Please check back periodically to stay informed.

10. CONTACT US

If you have questions or concerns about this Privacy Policy or your data, contact us at:

Filo Industries
Email: [email protected]
Address: 371 RED BIRD DRIVE SPRINGTOWN, TX 76082